Nordea Customer Service Unit will operate 24 hours a day

As of 1 February, for the convenience of our customers, the Nordea Customer Service Unit will be operating on a 24/7 basis. From now on our customers will be able to not only make general inquiries about bank services, but also check their account balance and make money transfers at any time of the day.

The Nordea Customer Service Network Manager Jana Strogonova says: “Outstanding service, being one of the core values of Nordea, implies a continuous effort aimed at improving customer service. Our customers value the possibility to use bank services regardless of their location. Although customers increasingly communicate with the bank via the on-line bank or e-mails, communication by phone continues to be the most common way of communication with the bank – on average 80 % of total contacts with the bank occur via the phone. Surveys show that Nordea customers value mobility and speed, therefore the development of advanced remote service opportunities is one of our priorities.”

Customers mostly contact the Nordea Customer Service Unit to inquire about general bank relating information, e.g. about ATM location, branch office hours, etc. About every tenth incoming call has to do with payment cards, while 10 % of customers resort to the Nordea Customer Service Unit to make money transfers or check their account balance. Besides, customers use the phone to apply for new services such as automated and regular payments, make deposits, open savings accounts, apply for credit cards. They are keen to get advice on housing loans, leasing, consumer loans and other financial solutions.

As a reminder, the Nordea Customer Service Unit may be contacted via Skype, questions may be posted on its microblog on Twitter and on social network Facebook. Information on Nordea branches and ATM is available on the location based social networking website Foursquare.