Customer Programme

In appreciation of customer trust and successful long-term cooperation, the Customer Programme offers receiving the Gold Customer status as well as special conditions for seniors and families.
 

The Customer Programme is based on the wishes and needs of our customers.
Having assessed the level of financial education of our customers and their ability to develop a balanced personal budget, while taking care of savings the status of a customer in the Customer Programme will be determined depending on the amount of the customer's savings and investments, income paid to the customer's account in Nordea Bank, and the amount of bank products used by the customer.

The Customer Programme includes the Standard Customer status and the Gold Customer status.

The Nordea Customer Programme is family-oriented – the terms for bank services is more favourable for families using the bank's services and pooling their savings in Nordea Bank.



 

Depending on the amount of banking services used, you receive the higher status in the Customer Programme, i.e. Gold Customer status, which provides the following benefits: your Personal Financial Adviser, priority service at any Customer Service Unit, and quarterly special offers.

The range of special offers for Gold Customers is gradually expanded.

To achieve a higher status and qualify for the advantages:

  • Start using new Nordea banking services
  • Transfer other financial deals and savings to Nordea
  • Unite all your family transactions and savings in Nordea


By uniting the transactions of your family (two adults and children under 18) in Nordea Bank the amount of funds and bank services used will be summed up allowing you to qualify for a higher status and enjoy even more advantages.

In order to become Gold customer, the aggregate transaction amount of you and your family with the bank and the number of services used should be the following:

Valid from 01.02.2017.
Renter for Nordea Prioritet

Standart customers

Gold customers

Amount of savings*

-

5000

Amount of incoming cash*

-

1000**

Number of services used

1

5

* EUR or equivalent amount in another currency 
** Average monthly amount

Every Nordea customer is included in the Customer Programme: customer status is assigned automatically.

Seniors above 60 are assigned the Gold status under simplified conditions. To obtain the Gold status, you have to reach the determined total amount of savings in the Nordea Customer Programme and use at least two banking services.

To be assigned the Gold status, you have to fulfil the criteria for two months in a row.

For detailed information on the terms of the program, please read this.

The total of services used consists of any of these services:

  • The total of services used consists of any of these services:
  • Current account with the Netbank
  • Payment Card and/or Credit Card
  • Scheduled payment order, direct debit contract in EUR currency
  • Mortgage Loan
  • Ideal solution
  • Consumer Loan
  • Student Loan
  • Overdraft
  • Car leasing arranged at SIA Nordea Finance Latvia
  • Term Deposit
  • Savings Account
  • Index-Linked Bonds
  • Investment funds
  • Pension funds arranged in Nordea bank
  • Insurance policy arranged in Nordea bank

 

The total amount of savings includes the following:

  • Average current account balance
  • Amount of investments:
  • Savings accounts
  • Term deposits
  • Investment funds
  • Index-linked bonds
  • Endowment insurance
  • 3rd pillar pensions
  • Transferable securities

The number of Nordea bank services and amount is calculated at the end of each month.

Combining family transactions and savings is possible:

  • By filling in the application in Nordea Netbank under section Applications or by calling the Contact Center at                  
    (+371) 67 096 096
  • At any Nordea Customer Service Unit

Seniors above 60 are assigned the Gold status under simplified conditions. To obtain the Gold status, a customer has to reach the determined total amount of savings in the Nordea Customer Programme and use at least two banking services:

Valid from 01.02.2017.
Renter for Nordea Prioritet

Standart customers

Gold customers

Amount of savings*

-

5000**

Amount of incoming cash*

-

-

Number of services used

1

2


* EUR or equivalent amount in another currency
 ** Average quarterly amount

Click here to find out more about the advantages of Gold customers.